Help Center

Frequently Asked Questions

General Questions

Why do you give a free watch?

Are your product water resistent?

Refund and returns

Can I get a refund if I'm unhappy with my purchase?

What’s your return policy?

How do I place a return or exchange?

I can’t find my return slip.

How long does it take to process a return?


When will my credit card be charged?

What forms of payment do you accept?

What can I do if my payment is declined?

Is it safe to shop on your site?


Where do you ship?

When will my order ship?

I'm having problems with the tracking.

How long does shipping take?

Where are you shipping from?

Do I have to pay for customs, duties, or import taxes?

How can I edit my shipping address?

Can I change my billing address?

My order hasn'r arrived on time, what do I do?

Damaged Items or Order Issues

My item arrived damaged. What do I do?

I've got the wrong item. What do I do?

I only get some of my order. Where's the rest of it?